Membership FAQ's
When can I start booking?
ASAP! When you log into your account, your Membership discounts will be displayed and applied automatically before you check out and you will receive access to the Online Portal with Welcome Information.
Booking online will ensure we are prepared for your arrival, although if the space and equipment is available, you are welcome to try your luck and drop in.
Standard booking & cancellation policies apply.
How much does it cost?
A measly £30 inc VAT for our Monthly MT Membership This will be collected from your bank account each month/year on the date you first signed up. This will continue on a monthly until you log into your account and cancel.
We use a programme that is automated, and you have full control. Once a payment has been taken, we are unable to offer refunds. Please log into your account and make the changes for next month.
Can I book for a mate/kid with my membership?
Sure! This is extra special – You are welcome to use your MT Studio Membership to book your friends and family to join you on a workshop using your discounted price. You must accompany them and participate in the workshop.
If you have booked a discounted workshop, and you do not attend, your friends or family will be charged the outstanding Fee for General Public before they start. Don’t make it weird.
I'm no longer a MT Member but I have a booking?
Shit son. You must be a current MT Member to enjoy the benefits – If you have a booking coming up and your membership has lapsed, your booking will be void and refunded.
Please ensure you take responsibility for your membership and the monthly fee so you can enjoy the discounts and freedom without disruption.
When can I drop in? What can I do?
If you wanna play fast and loose we are up for it x As a MT Member you can drop in during opening hours 12pm – 6pm Thursday Friday & Saturday. We cannot guarantee will will have equipment available or able to assist in depth but we will do our best to help.
If you just want to hang out, get some advice or get out of the house and do some knitting or hand stitching etc in the studio then that would be awesome!
If you need to book a machine, loom or other equipment last minute and we have availability you will be charged (including discounts) per hour at the end of your session.
How do I get my discount?
Discounts are applied automatically. Simply log into your account to enjoy the discounts across our workshops which will be automatically applied before check out.
Can I cancel a Workshop booked with my discount?
Don’t get trigger happy and book too much in advance. You have up to 7 days before the start date to log into your account and cancel your booking for a full refund. After this period, all bookings are final.
Refunds will be issued immediately and automatically (through our third party processing agent) to the card you used to make the purchase. This may take up to ten working days but is often much faster.